We’re experiencing an issue with studies that use screeners

Incident Report for Lyssna

Resolved

Thanks for your patience. This incident has now been resolved.
Posted May 08, 2025 - 14:07 UTC

Update

We've identified the cause of this issue and are currently working on a fix
Posted May 08, 2025 - 13:55 UTC

Identified

Some participants are seeing the test interface freeze after selecting a screener answer. Our team is actively working on a fix, and we’ll keep you updated as we make progress. Thank you for your patience.
Posted May 08, 2025 - 13:48 UTC

Investigating

We’re currently investigating a potential issue that may be affecting some parts of our service.

Our engineering team has been alerted and is actively working to diagnose the problem. We’ll share more details as soon as they become available.

Thank you for your patience and understanding.
Posted May 08, 2025 - 13:31 UTC
This incident affected: Lyssna platform.